This position is part of an exclusive team servicing key global clients of Travel Pro American Express Global Business Travel across the Luxembourg and global markets with primary focus on creating extraordinary customer experiences and providing an exclusive service.

You will be working from our office in Luxembourg City, joining a team of 27 engaged and experienced travel consultants.

Responsibilities

Booking of air, rail, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking.
Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained.
Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
Ensuring customers’ needs and special contracts/deals between clients & suppliers are utilized.
Acting according to GBT processes, i.e. offering our preferred suppliers.
Taking care of quality & feedback.
Observing standards/guidelines.
Ability to work in a goal-oriented service environment.

Required Qualifications

Strong experience in Amadeus – proficiency in creating air, hotel and car bookings is a must.
Likely to have at least 7 years’ corporate travel counselor experience, including understand of fares and ticketing rules, both domestic and international.
Excellent customer service skills with a focus on quality.
High knowledge of international geography.
Research / information gathering and problem-solving skills.
Positive and proactive attitude.
Ability to work on own initiative or as part of a team where required.
Self-starter and excellent time management skills.
Computer Skills – Basic Hardware Know How and Microsoft Office