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Quality and anti-fraud controller – flibco.com (m/f/x)

Quality and anti-fraud controller – flibco.com (m/f/x)

Flibco.com, the airport transport specialist, offers practical, comfortable and reliable solutions for travel to and from Europe's major airports. Present in 50 airports in 15 countries, we transport more than 3 million passengers every year.


With 17 years of expertise and a passion for innovation, flibco.com offers more than 450 daily departures.


In order to ensure a high level of service and reliability for our customers, as well as to avoid any risk of fraud, we are looking for a multi-skilled professional for our team based in Zaventem for the position of "Quality and anti-fraud controller".


Working as part of the operational team, you will be responsible for carrying out quality and anti-fraud checks on the various lines in flibco.com's Benelux network, mainly in Belgium and occasionally abroad (Northern France, Southern Netherlands, Luxembourg). You will also suggest measures to strengthen the quality and anti-fraud strategy in order to support the commercial development of our business.


Your responsibilities will include


  • Plan and carry out regular random checks on the various Flibco lines
  • Analyse data collected in the field and generate periodic reports on service quality, fraud and random checks
  • Make recommendations for continuous improvement of operational processes


Your profile


  • Excellent interpersonal skills and ability to work collaboratively with different teams
  • Advanced interpersonal communication skills, including the ability to manage conflict effectively and calmly
  • Excellent written and verbal communication skills in English and French
  • Ability to plan and execute tasks independently
  • Diplomacy
  • Flexibility (weekend, bank holiday and night work possible)


REQUIREDLANGUAGES

To be considered for this position it is crucial that you have knowledge of the following languages
  • Read C1 Advanced
    Write C1 Advanced
    Speak C1 Advanced
  • Read C1 Advanced
    Write C1 Advanced
    Speak C1 Advanced
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Zaventem
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