Business Travel Agent - CDI - Luxembourg @ SLG

Travel Pro American Express GBT, part of SLG and American Express Global Network, is one of the largest Travel Management Companies in Luxembourg. Our core activity is related to Business Travel, handling air, hotel, car and rail bookings. Endorsing a full Travel Management Program, our services are no longer limited to standards.

We offer a large variety of related services, including Online and Mobile technologies, Expense Management Solutions and Duty on Care requirements, to optimize specific needs.

YOUR MISSION

We are seeking a highly motivated Senior Business Travel Agent to join our team. You will play a crucial role in providing exceptional travel services.

Your primary responsibility will be to ensure smooth and efficient travel arrangements while focusing on delivering exemplary customer service and 'high touch' reservations.

Maintain on going relationships with Preferred hotel vendors and working closely with them on client needs Assisting clients on contractual negotiations for Sales Meetings and company.

Your role will involve collaborating with various stakeholders along the travel industry, maintain ongoing relationships with preferred airlines, hotels, and other suppliers.

RESPONSIBILITIES

• Utilize various communication channels, including email, telephone and mobile messaging, in order to provide exceptional service

• Provide specialized services such as proactive booking verification & companion travel arrangements

• Collaborate with various stakeholders to create customized travel solutions

• Booking of air, rail, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking

• Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained

• Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution

• Ensuring customers’ needs and special contracts/deals between clients & suppliers are utilized

• Acting according to travelPro American Express Global Business Travel processes, i.e. offering our preferred suppliers

• Taking care of quality & feedback

• Observing standards/guidelines

• Ability to work in a goal-oriented service environment

REQUIRED QUALIFICATIONS

• Proven experience as Travel Agent and/or Concierge Travel Agent, preferably in a corporate travel environment

• In-depth knowledge of travel industry practices, including airline operations, fare structures, and global travel regulations

• Excellent communication skills, both verbal and written

• Strong customer service orientation with a focus on delivering personalized and proactive support

• Ability to multitask, prioritize, and work effectively under pressure

• Proficiency in travel booking systems and online travel tools

• Fluency in English; conversational French or German is a strong plus

• Previous experience working with VIP travelers and handling their unique needs is desirable

• Knowledge of international travel and complex itineraries

• Attention to detail and strong organizational skills

• Strong experience in Amadeus – proficiency in creating air, hotel and car bookings is a must

• Excellent customer service skills with a focus on quality

• High knowledge of international geography

• Research / information gathering and problem-solving skills

• Positive and proactive attitude