Client Solutions Manager – Strategic Accounts

📍 Bascharage | 📄 Permanent contract | 🚍 Sales-Lentz

Shape Client Partnerships in a Strategic Role

Sales-Lentz, Luxembourg’s leading mobility provider, is hiring a Client Solutions Manager to oversee and grow relationships with key institutional clients—primarily Luxembourgish communes. You’ll be more than a contact point: as a member of the Client Services management team, you’ll play a strategic role in ensuring client satisfaction, coordinating internal teams, and improving service delivery standards.

This role blends relationship management, service coordination, and strategic input. You won’t be selling; you’ll be building trust, solving problems, and continuously improving how we deliver mobility solutions to our partners.

Your Responsibilities

• Act as the primary contact for a portfolio of institutional clients, ensuring regular dialogue, long-term trust, and operational alignment.

• Participate actively in the Client Services management team, contributing to team decisions, improvement plans, and commercial alignment.

• Coordinate with planning, operations, and technical departments to ensure seamless and reliable service delivery.

• Lead client meetings, reviews, and reporting processes to keep stakeholders informed and engaged.

• Manage and resolve operational incidents or complaints with speed and diplomacy, always aiming to exceed expectations.

• Support the preparation of contract renewals and tender submissions, aligning inputs with client needs and service history.

• Analyse client and operational data to identify performance gaps and improvement opportunities.

• Play an active role in client retention and development strategy, working closely with the Chief Commercial Officer.

What We’re Looking For

• 10 years of experience in client relationship management, service delivery, or operational coordination, ideally with B2B or institutional clients.

• Proven ability to build strong professional relationships, manage complex service situations, and coordinate cross-functional teams.

• Autonomous, structured, and solution-oriented mindset.

• Confident communicator in French and English. Luxembourgish is a strong asset but not mandatory.

• Comfortable navigating both day-to-day operations and long-term strategic discussions.

What We Offer

• A management role with visibility, impact, and a seat at the table within our Client Services team.

• The opportunity to shape how we serve our most strategic clients.

• Supportive, hands-on leadership and a pragmatic working culture.

• A competitive compensation package, including a company car allowance.

• Hybrid working possibilities and the stability of a leading Luxembourg employer.

About Sales-Lentz

Sales-Lentz is at the forefront of sustainable mobility solutions in Luxembourg. We serve schools, communes, companies, and public authorities with tailored, high-quality transport solutions. Behind the scenes, our Client Services team ensures that these partnerships work—day after day, contract after contract.

Ready to step into a client-facing leadership role that blends coordination and strategy?
We’re ready to meet you.