Your Responsibilities

As a Customer Service Freelancer, you will be one of the first points of contact for our community. You will support festival visitors by providing clear, friendly, and professional assistance through email.

Your responsibilities include:

• Respond to customer inquiries via email in both Thai and English.

• Provide accurate information regarding tickets, festival information, travel, accommodation, and general inquiries.

• Ensure all customer requests are handled within the agreed response time.

• Escalate complex cases to the appropriate internal teams when necessary.

• Maintain a high standard of communication while following Tomorrowland's tone of voice and customer service guidelines.

• Record and update customer information within the customer support system.

• Support the team during ticket sales, festival periods, and other peak operational moments.

Requirements

We're looking for someone who:

• Has excellent written communication skills in Thai and English.

• Additional language skills, especially Chinese, are an advantage.

• Has previous experience in customer service, administration, or a similar support role.

• Is detail-oriented and able to work independently.

• Is responsible, proactive, and able to manage multiple tasks.

• Is comfortable working with online customer support platforms and Microsoft Office or Google Workspace.

• Can remain calm and professional when handling customer concerns.

• Is available to work onsite at our Bangkok office five days per week.

• Is available to provide additional support during peak festival periods when required.

What We Offer

• A unique opportunity to work behind the scenes of Tomorrowland Thailand.

• A dynamic, international, and collaborative working environment.

• A long-term freelance opportunity throughout the year.

• Valuable experience supporting one of the world's leading festival brands.

• The chance to help create unforgettable experiences for our global community.