About the Concept: Maison Melu
Maison Melu is a brand-new hospitality concept launching in Luxembourg City, blending the intimacy of a boutique hotel with the sophistication of luxury long-term residential living. While we embrace modern technology—digital keys, kiosk check-ins, and seamless connectivity—our essence lies in authentic human connection and genuine warmth.
We’re seeking a Hotel Manager who will become the heart and soul of Maison Melu. More than an operator, you are a true host—charismatic, hands-on, and passionate about creating memorable guest experiences. You’ll live on-site and shape this property from the ground up, setting the tone for excellence, comfort, and community.
Key Responsibilities :
Guest Experience & Hosting :
Be the visible, approachable host who embodies the Maison Melu spirit.
Anticipate guest needs, personalize interactions, and ensure every stay feels effortless.
Handle feedback and complaints with professionalism, turning challenges into opportunities to impress.
Develop and implement service recovery practices that guarantee satisfaction and loyalty.
Collaborate across departments to ensure a seamless, elevated guest journey from arrival to departure.
Operations & Front of House :
Oversee daily hotel and residence operations, including reception, housekeeping, and guest services.
Supervise check-in/check-out processes with efficiency, accuracy, and warmth.
Maintain a safe, secure, and well-functioning property through regular inspections and adherence to safety protocols.
Ensure all systems (PMS, digital keys, guest communication tools) are effectively utilized and staff are well-trained.
Communicate effectively with the local management company to align operational and strategic objectives.
Team Leadership & Development :
Lead, motivate, and support the front-line team to deliver consistent, high-quality service.
Manage scheduling, staffing levels, and shift continuity.
Provide coaching, feedback, and performance reviews to foster growth and accountability.
Ensure onboarding and ongoing training reflect Maison Melu’s standards of hospitality.
Cultivate a positive culture built on initiative, collaboration, and genuine care.
Financial & Strategic Management :
Monitor daily revenue, expenses, and key performance indicators to ensure operational efficiency and financial health.
Support the preparation of budgets, forecasts, and financial reports.
Demonstrate strong strategic thinking in areas of sales, marketing, and revenue management to optimize performance and profitability.
Maintain compliance with all health, safety, and hospitality regulations in Luxembourg.
Identify and implement process improvements that enhance guest satisfaction and financial results.
Candidate Profile :
What We’re Looking For :
A natural host: energetic, personable, and genuinely passionate about making people feel at home.
Live-in commitment: This is a residential position for an individual or couple who will fully embrace and enrich the Maison Melu community.
Languages: Fluent in English and French; other languages are a strong asset.
Experience: Proven success in hotel or hospitality management, ideally in a boutique or mixed-stay environment.
Communication: Able to collaborate effectively with the local management company and other key partners.
Strategic mindset: Strong grasp of sales, marketing, revenue management, and hotel financials.
Bonus Skills :
Background in concierge or guest relations in a luxury or boutique environment.
Familiarity with digital hospitality tools (PMS, digital key systems, CRM platforms).
Experience managing both short-term guests and long-term residents.
If you’re ready to be more than a manager—if you’re ready to be the Hôte—this is your opportunity to bring Maison Melu to life.