lux-Airport - Société de l’Aéroport de Luxembourg SA
Your next professional destination
Working for lux-Airport
Do you know Luxembourg airport as a passenger?
Would you like to join our team?
lux-Airport is the company that operates Luxembourg's national airport.
Its main roles are :
Providing a safe, high-performance infrastructure for the air transport of passengers and goods
Developing the surrounding areas in terms of activities and facilities.
Our airport has over 120 direct destinations served by 16 airlines.
In 2025, it welcomed some 5.3 million passengers.
Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.
lux-Airport currently employs over 400 people from a wide range of backgrounds and nationalities.
The smooth running of our company relies first and foremost on the passion and excellence of our staff.
To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.
Why joining us?
Working for lux-Airport means working in an exciting and stimulating environment.
It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.
In fact, we believe that this approach is the most effective way of fostering personal fulfillment.
It also creates a working environment where individuals can develop their full potential and expertise.
This perfectly reflects our “Just Culture”.
Committed to diversity and inclusion, lux-Airport has signed the Lëtzebuerg Diversity Charter and ensures equal opportunities at every stage of the recruitment process.
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Our job opportunity
Today, we are currently recruiting a Terminal Operations Assistant.
As a Terminal Operations Assistant, you are responsible for welcoming, guiding and assisting passengers within the terminal and at access points (parking areas, curbside/drop-off area, entrances/exits).
You actively contribute to the quality of the passenger experience by ensuring clear communication, professional assistance and smooth passenger flow management, while embodying the values and service standards of lux-airport.
You will report directly to the Terminal Operations Supervisor within the Operations (Terminal) Department.
Your responsibilities
*Your daily tasks
Informing and guiding passengers about airport and passenger services (check-in, security checks, boarding gates, connections, etc.)
Providing assistance to passengers who need special help or are experiencing difficulties by actively contributing to the company's inclusion policy and the “The Hidden Disabilities” support system (during the various steps of the passenger's journey)
Being proactively present at key points in the terminal to ensure smooth passenger flow
Joining the pool of assistants dedicated to the EES (Entry-Exit System) and assumes specific responsibilities related to the control and management of passenger flows in Border Control departures and Arrivals
Proactively identifying potential irregular scenarios (congestion or bottlenecks in entry points) and reporting anomalies to the terminal operations supervisor
Actively participating in operational actions during flight disruptions, periods of high traffic, and exceptional events
Contributing to the improvement of internal processes and procedures and participating in projects and initiatives aimed at improving passenger experience
Participating in the integration of new employees
*Your other missions
Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
Participating in the integration of new employees
Participating in waste sorting and energy saving through responsible behavior
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The required profile
Studies / training
High school diploma (Bac) or relevant experience in a similar position
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Experience
Initial professional experience in the airport, logistics, tourism or hospitality sector is desirable
Previous customer-facing experience is preferred
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Skills and knowledge required
*IT Tools
Mandatory:
Microsoft Office suite
Internal operating system
*Languages
Mandatory:
French: fluent spoken and written (C1 minimum)
English: fluent spoken and written (C1 minimum)
*Know-how and interpersonal skills specific to the job
Strong customer service orientation
Excellent verbal communication skills
Responsiveness, adaptability and good stress management
Team spirit and proactive mindset
*Other
Valid permanent B driving licence
*Important note on working hours - please apply with full knowledge of the facts
The work is carried out in shifts (Work Organization Plan), including night shifts, weekends, and public holidays, seven days a week.
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Our offer
A compensation based on a salary scale, plus fringe benefits
A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.
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Note regarding the recruitment process
The whole application process is managed by Skeeled.
Our recruitment team will contact you in case your profile matches to our needs.
Thank you in advance for your understanding.