About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Head of PMO under a permanent contract.

Summary

In a context of major strategic transformation, LuxTrust is strengthening its project and programme governance by recruiting a Head of PMO. Reporting to the CIO, the Head of PMO is accountable for the structuring, governance and performance of LuxTrust’s project and programme portfolio.
The role is highly strategic and transversal, acting as a central orchestrator between strategy, execution, regulatory constraints and delivery capacity.

Missions of the role

• Portfolio & Programme Governance

-        Define, implement and continuously improve the PMO governance framework (processes, committees, reporting, KPIs).

-        Manage and oversee the project and programme portfolio (prioritisation, arbitration, dependencies, capacity planning).

-        Ensure strong alignment between initiatives and business, R1D and regulatory strategy.

-        Prepare and facilitate Steering Committees, Programme Boards and Executive Committees.

-        Provide clear, structured, and data-driven reporting to the CIO and Executive Committee

• Performance, Value & Risk Management

-        Monitor project and programme performance (budget, timeline, scope, quality, risks).

-        Implement a value-driven delivery and benefits realisation approach.

-        Establish enterprise-level risk management processes for IT programs.

-        Anticipate, manage and escalate major delivery, compliance and resourcing risks.

-        Support change management efforts in coordination with business stakeholders

-        Ensure readiness for deployment and adoption of major initiatives.

-        Provide clear, consolidated and fact-based reporting to executive management.

• Methodologies, Standards & Tools

-        Define and maintain project and programme management standards (Waterfall, Agile, Hybrid).

-        Select, implement and operate PPM tools, dashboards and reporting frameworks.

-     Ensure methodologies are adapted to a highly regulated and security-critical environment (eIDAS, DORA, NICE, GDPR, security, compliance).

-        Introduce best practices, tools, and automation to enhance PMO efficiency

-        Benchmark against industry standards.

•  Leadership & Team Management

-        Lead, structure and develop the PMO organisation, including Project Managers and Programme Managers.

-        Act as a coach, mentor and reference point for project professionals.

-        Collaborate cross-functionally with stakeholders to align teams, drive decisions and achieve shared objectives.

-        Foster a culture of transparency, accountability, continuous improvement and delivery excellence.

• Financial & Resource Management

-        Oversee portfolio budgeting, forecasting, and financial tracking.

-        Optimize resource allocation across programs and projects.

-        Ensure capacity planning aligns with roadmap ambition.

-        Monitor ROI and value realization of strategic initiatives.

• Corporate social Responsibility (CSR), Green IT & Accessibility Governance

-        Integrate sustainability objectives into the IT portfolio governance framework and ensure alignment with the company’s CSR strategy.

-        Embed eco-design and Green IT principles into project initiation, business case validation, and delivery methodologies.

-   Ensure that environmental impact considerations (energy efficiency, infrastructure optimization, cloud consumption, lifecycle management) are included in project evaluation and prioritization.

-        Define sustainability-related KPIs within the portfolio dashboard and monitor progress across programs.

-        Promote responsible digital practices across project teams and ensure awareness of sustainable development standards.

-        Ensure that accessibility requirements are systematically integrated into project governance and quality gates.

-        Guarantee compliance with applicable accessibility regulations and standards (e.g., WCAG, ADA, EAA, or relevant local regulations).

-        Collaborate with Product, Engineering, and UX teams to embed accessibility-by-design principles in all digital initiatives.

-        Monitor accessibility compliance as part of delivery oversight and risk management.

Required skills

• Qualifications / diploma(s): Master’s degree in Engineering, IT, Business, Management or equivalent.

• Years of experience in the area: 10–15+ years of experience in project and programme management.

• Technical Competencies:

-        Proven experience as Head of PMO, PMO Manager or Programme Director.

-        Strong background in regulated environments (Trust Services, Financial Services, Telecom, Public Sector, critical IT).

-        Demonstrated experience managing large, multi-stream, multi-stakeholder programmes with executive exposure.

-        Relevant certifications are an advantage: PMP, PgMP, PRINCE2.

• Languages: French and English fluent. Any other language is an asset.

• Specific skills:

-        Deep expertise in portfolio, programme and project governance.

-        Strong analytical, structuring and synthesis capabilities.

-        Natural leadership with the ability to influence and challenge at executive level.

-        Excellent executive communication and stakeholder management skills.

-        Solid understanding of Agile, Waterfall and hybrid delivery models.

-        Strong delivery mindset with a focus on value, prioritization and execution.

• Core competencies:

-        Analytical mindset & Decision making

-        Organizational fluency

-        Personal effectiveness

-        Results driven

-        Client service mindset

-        Leadership

-        Strategic vision

What we offer

• A permanent contract  based in Capellen - Luxembourg

• A competitive salary, in accordance with your education and experience.

• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.

• A healthy work-life balance including flex work arrangements.

• Parking spaces for all employees.

• An open and transparent career path.

• Development and growth opportunities in a state-of-the art digital company.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.