Junior IT Officer
full-time, 2‑year fixed-term contract, ref: JITO26
Position : Junior IT Officer
Department : IT
Reports to : IT Manager
Job Overview
We are seeking a motivated and customer-oriented individual to join our IT Support team as Junior IT Officer to be a 1st Line IT Helpdesk Support Technician.
The ideal candidate will be in charge of helping 3 IT officers for providing first-line technical support to internal users (around 100 users), ensuring the smooth operation of IT systems and services.
Key Responsibilities
Provide first-line support for IT-related issues via phone, email, and ticketing system.
Diagnose and resolve technical hardware and software issues.
Assist users with the installation, configuration, and troubleshooting of IT equipment and software.
Escalate unresolved issues to the IT Officer.
Maintain accurate records of all support requests and resolutions in the ticketing system.
Assist in the setup of new employee workstations, including hardware installation and software configuration.
Provide basic training and guidance to users on IT systems and best practices.
Participate in the improvement of IT processes and procedures.
Collaborate with other IT team members to ensure excellent customer service.
Qualifications
BTS (Brevet de Technicien Supérieur) or Bachelor in IT or related field.
Strong knowledge of Windows 11 operating systems.
Good knowledge of Apple mobile phone.
Familiarity with common software applications such as Microsoft Teams, Outlook and Office 365.
Knowledge of Windows server, Active Directory, DHCP and DNS server.
Basic understanding of networking principles.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently as well as part of a team.
Customer-focused with a commitment to providing high-quality support.
Preferred Skills
Experience with ITIL or other IT service management frameworks.
Knowledge of IT security best practices.
Experience working in a helpdesk or technical support role.
If you’re looking for a meaningful role where your expertise can make a difference, we would love to hear from you! Please submit your application online in English (including a CV).
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It is important to note that the current position is to be filled at our present offices in Esch-Belval. However, the location of Luxinnovation GIE will change in the first quarter of 2027 and will be moved to Luxembourg Kirchberg.