About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Junior IT Corporate Support Officer under a permanent contract.

Summary

As a Junior IT Corporate Support Officer, you will report directly to Head of IT OPS.

Missions of the role

-        Provide first-level support for hardware, software, and network issues

-        Respond to helpdesk tickets, emails, and user queries in a timely manner

-        Install, configure, and maintain desktops, laptops, printers, and mobile devices

-        Assist with user account setup, password resets, and access permissions

-        Troubleshoot basic system and application problems

-        Escalate complex issues to senior IT staff when necessary

-        Maintain accurate documentation of issues and solutions

-        Support routine system updates and maintenance tasks

Required skills

* Educational Background:

-        A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred (no mandatory)

* Technical Skills:

-        Basic knowledge of operating systems (Windows, macOS)

-        Familiarity with common office software and tools

-        Understanding of basic networking concepts

-        Strong problem-solving and communication skills

-        Ability to work independently and as part of a team

-        Diploma or degree in IT or related field (or equivalent experience)

* Soft Skills:

-        Verbal and written communication skills for interacting with team members and customers.

-        Patience and empathy in dealing with users facing technical issues.

-        Commitment to providing a positive customer experience.

-        Ability to work well in a team environment, share knowledge, and contribute to a collaborative atmosphere.  

-        Willingness to learn new technologies and adapt to changing environments or procedures.

* Experience:

-        1-2 years of experience in IT support or a related field.

* Core competencies at LuxTrust:

-        Analytical mindset & decision making

-        Organizational fluency

-        Personal effectiveness

-        Results-driven

-        Client service mindset

-        Strategic vision

-        Leadership

WHAT WE OFFER

• A permanent contract based in Capellen - Luxembourg

• A competitive salary, in accordance with your education and experience.

• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.

• A healthy work-life balance including flex work arrangements.

• Parking spaces for all employees.

• An open and transparent career path.

• Development and growth opportunities in a state-of-the art digital company.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.