About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Senior IT Corporate Support Officer under a permanent contract.

Summary

As a Senior IT Corporate Support Officer, you will report directly to Head of IT OPS.

Missions of the role

- Provide second- and third-level technical support for complex IT issues

- Diagnose and resolve advanced hardware, software, and network problems

- Manage and maintain servers, networks, and enterprise systems

- Lead incident response and ensure timely resolution of critical issues

- Mentor and guide junior IT support staff

- Design and implement system improvements and upgrades

- Monitor system performance and ensure security best practices

- Collaborate with vendors and external service providers

- Maintain detailed documentation and contribute to IT policies and procedures

Required skills

* Educational Background:

-  A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

-  Relevant certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified) are advantageous.

* Technical Skills:

- Strong knowledge of operating systems, networking, and system administration

- Experience with servers, virtualization, and cloud environments

- Proficiency in troubleshooting complex IT issues

- Excellent leadership, communication, and organizational skills

- Ability to manage multiple priorities and work under pressure

- Familiarity with user and group management, software installations, and system updates (MS Active Directory).

- Networking concepts such as IP addressing, DNS, DHCP, and VPN.

- Ability to diagnose and troubleshoot network connectivity issues.

- Experiences with the installation and troubleshooting of hardware components (e.g., PCs, printers, peripherals).

- Knowledge of common office software (Microsoft Office Suite, email clients) and enterprise applications.

- Experience with ticketing systems (e.g., Jira, ServiceNow) to log and track issues.

- Strong understanding of IT security principles (e.g., password policies, phishing awareness, antivirus software).

- Familiarity with the concept of least privilege access and data protection.

- M365, Teams and Intune is a strong plus

- Cloud Knowledge is a strong plus

- Strong knowledge of virtualization technologies (eg. Vmware, Proxmox) 

- Strong knowledge of backup solution (eg. Veeam)

* Soft Skills:

- Strong verbal and written communication skills for interacting with team members and customers. Ability to explain technical issues in a way that non-technical users can understand.

- Analytical skills to diagnose and resolve issues efficiently.

- Proactive approach to identifying potential issues and suggesting improvements.

- Ability to prioritize tasks, manage time effectively, and handle multiple issues simultaneously.   Patience and empathy in dealing with users facing technical issues.

- Commitment to providing a positive customer experience.

- Ability to work well in a team environment, share knowledge, and contribute to a collaborative atmosphere.   Willingness to learn new technologies and adapt to changing environments or procedures.

- Responsible for the tasks assigned and proactive in seeking guidance when needed.

* Experience:

- 7-8 years of experience in IT support or a related field.

- Proven ability to handle more complex issues and take on additional responsibilities.

* Core competencies at LuxTrust:

- Analytical mindset & decision making

- Organizational fluency

- Personal effectiveness

- Results-driven

- Client service mindset

- Strategic vision

- Leadership

WHAT WE OFFER

• A permanent contract based in Capellen - Luxembourg

• A competitive salary, in accordance with your education and experience.

• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.

• A healthy work-life balance including flex work arrangements.

• Parking spaces for all employees.

• An open and transparent career path.

• Development and growth opportunities in a state-of-the art digital company.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.