About LuxTrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven CSR and Quality of Work Life Officer (m/f/x) under a permanent contract.

Summary

As part of his overall CSR strategy, LuxTrust aims to strengthen its commitment to improving working conditions (QWL & WC: Quality of Work Life and Working Conditions) as well as its social and environmental impact.

Reporting to the CSR Manger, this position is responsible for:

·  Leading the QWL & WC approach across the LuxTrust Group (50% of the role) using the PACT methodology (Proposal for Improvement of Working Conditions)

·  Actively contributing to the CSR roadmap (50% of the role), integrating the company’s social, environmental, and societal challenges.

Role missions

Under the supervision of the CSR department, the CSR and Quality of Work Life Officer will be responsible for the following:

- Dual expertise: A balanced role between QWL and WC (internal methodology training provided) and CSR (initial expertise required).

- Concrete impact: Contributing to employee well-being and to LuxTrust’s overall CSR strategy.

- Skills development: Full training on the PACT methodology and QWL & WC tools.

50% CSR responsibilities:

Reporting directly to the CSR management, the CSR and Quality of Work Life Officer will contribute to:

1.       Integration of social issues into the CSR strategy

- Align QWL and WC initiatives with CSR objectives (e.g., SDG 3 – Good Health and Well-being, SDG 8 – Decent Work, SDG 10 – Reduced Inequalities).

- Contribute to LuxTrust’s CSR roadmap, with a focus on social pillar (well-being, inclusion, social dialogues, etc.)

2.        Contribution to others CSR pillars

- Environment : Support the roadmap, environmental reporting and transition plan

- Social: Participate in supplier assessments based on social and environmental criteria.

- Governance and Ethics: Support the CSR management in regulatory monitoring, internal awareness of ESG issues, and integration into business processes and whistleblowing mechanisms.

- Responsible digital pratices: accessibility, eco-conception and green IT.

3.       CSR Reporting and communication

- Data collection for ESG reporting (VSME, CSR labels, CDP, EcoVadis, UN Global Compact…).

- Employee awareness on CSR topics (training sessions, communication materials).

4.       Ad-hoc CSR missions

- Occasional contribution to audits, studies, or CSR-related events.

50% QWL and WC Representative Role:

1.       PACT methodology management

- Lead and pilot the PACT method within LuxTrust

- Maintain an overview of actions raised through PACT forms (collection, analysis, prioritization).

- Plan, organize and facilitate PACT spaces with internal PACT Referents (meetings, collaborative workshops)

2.       Implementation working conditions improvement actions

- Support, coordinate and monitor the implementation of improvement actions, with managers, and internal/external stakeholders.

- Organize prevention initiatives (individual and collective), including:

o   Psychosocial risks prevention (RPS)

o   Musculoskeletal disorder prevention (MDS)

o   Sedentary behavior and visual fatigue prevention

3.       Communication and training

- Deliver communication actions (newsletters, intranet, meetings) on worked conditions topics.

- Train new comers and key stakeholders on the PACT methodology.

- Support upskilling of managers and referents on PACT tools.

4.       Reporting and governance

- Produce PACT reporting (indicators monitoring, internal documentation updates)

- Manage meetings and follow-up of the PACT working group within the aDeRe (associate development and respect) Committee.

- Contribute to the governance of the PACT governance where necessary.

Required skills

 Qualifications/Education: Master’s degree (or equivalent, Bac+5) in CSR, sustainable development, responsible management or related field.

 Sensitivity to social issues (well-being in work, risk prevention) is an advantage.

 Experience: A first experience in CSR is required. No prior QWL and WC experience required, but considered an asset (internal training will be provided).

 Technical Competencies:

- QWL and WC

Knowledge of occupational risk regulations, QWL and WC, and CSR frameworks.

Ability to design and implement QWL & WC initiatives

Process improvement and organizational design

Assessment and orientation of workplace situations

Strong writing skills

Analytical and synthesis capabilities

Objective contextual analysis

 - CSR

Knowledge of CSR regulations, standards, and key challenges

Project management (planning, monitoring, reporting)

Writing and communication (internal presentations)

Facilitation of meetings and workshops

Strong writing skills

Analytical and synthesis capabilities

- Languages: French and English fluent. Any additional language is an asset

- Specific skills:

Pedagogical and facilitation skills

Ability to manage unforeseen situations

Anticipation and innovation mindset

Adaptability

Professional discretion and psychosocial sensitivity

Active listening with objectivity and distance

Analytical and initiative-driven mindset

Ability to report on activities

Team spirit

Autonomy in work organization

Ability to identify relevant stakeholders to enable improvement actions

- Core competencies:

Analytical mindset and decision making

Organizational agility

Personal effectiveness

Results driven

Client service mindset

Leadership

Strategic vision

What we offer

- A permanent contract  based in Capellen - Luxembourg

-  A competitive salary, in accordance with your education and experience

-  Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays

-  A healthy work-life balance including flex work arrangements

-  Parking spaces for all employees

-  An open and transparent career path

-  Development and growth opportunities in a state-of-the art digital company

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.