Founded in 1988 and supported by more than 180,000 members, Luxembourg Air Rescue Group currently employs more than 190 highly qualified experts and operates six rescue helicopters, as well as five air ambulance jets. Thanks to the experience acquired in the more than 3,000 missions it flies every year, LAR has become one of the leading global players in the air rescue and air ambulance business, with an unbeatable reputation for quality and reliability.
In its ICT Department, Luxembourg Air Services (LAS), as part of LAR Group, is currently looking for a:
Level 1 Support Technician m/f
Fulltime position and permanent contract
Your Mission:
Provide first-line technical support to end users, ensuring timely resolution of ICT issues and maintaining a high level of customer service.
Responsibilities:
Serve as the first point of contact for ICT support requests.
Log, categorize, and prioritize incidents and service requests.
Troubleshoot basic hardware, software, network, and mobile device issues.
Support Microsoft Windows, Microsoft 365, printers, and common business applications.
Create, modify, and disable user accounts according to procedures.
Escalate unresolved issues to Level 2 support teams.
Install and configure workstations, laptops, and peripherals.
Maintain accurate documentation of incidents and solutions.
Assist with onboarding and offboarding activities.
Basic knowledge of Active Directory and Group Policy.
Knowledge of Windows 11 support and troubleshooting.
Perform routine asset management and inventory updates.
Assist with software deployment and updates.
Follow ICT security policies and report security incidents.
Required Sills:
Basic knowledge of Windows operating systems.
Familiarity with Microsoft 365 applications.
Understanding of networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS).
Strong customer service and communication skills.
Ability to follow procedures and document work accurately.
Problem-solving and troubleshooting abilities.
Qualifications:
Technical diploma or equivalent experience in ICT.
Previous helpdesk or customer service experience is beneficial.
Soft Skills:
Willingness to learn and pursue technical certifications.
Teamwork and collaboration.
Benefits:
Modern and exciting field of activity
Professional and multicultural environment
Likeable teams
Why join us?
You will be part of a mission-driven organisation that provides life-saving assistance worldwide. Your work directly contributes to the safety and well-being of our members, supported by a fleet of state-of-the-art air ambulances and medical helicopters.
Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record.
We look forward to receiving your application!