About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 130 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Sales Assistant (m/f/x) under a permanent contract.

Summary

The Sales Assistant plays a key role in driving business growth by supporting the sales cycle, building strong customer relationships, and identifying new business opportunities.

Acting as a trusted partner to the Business Development team, the role ensures an outstanding customer experience while contributing to contract renewals and winning RFP responses.

Missions of the role

• Support the Business Development team:

-   Work in close collaboration with the Business Development Managers to support their daily commercial activities.

-   Prepare and/or contribute to ongoing commercial offers and quotes (using our CRM and ERP for issuing sales quotes and managing purchase order process)

-   Follow up on sales-related activities for new prospects and existing clients

•   Assist with daily tasks and contract renewals

-   Make outbound calls to follow up with clients in the perimeter of the Business Development Managers.

-   Follow existing contracts using the CRM and ERP systems.

-   Proactively identify contract renewal opportunities and manage the renewal process for existing clients.

• Help with incoming requests and first contacts

-   Be the first point of contact for part of the inbound marketing leads.

-   Qualify customer needs effectively via phone and/or email to assess the required level of support.

-   Send prospects relevant commercial brochures and initial information regarding LuxTrust products and solutions.

-   Hand over qualified leads to the appropriate Business Development Manager when personalized, in-depth follow-up is required.

•   Administrative support to RFP processes

-   Support our BID Manager on administrative part of the response whenever required in the RFP processes.

-   Help in the coordination of the response with internal and external stakeholders to ensure we respond within the deadlines.

•   Other duties as assigned

Required skills

•   Qualifications / diploma(s): Bachelor’s or Master’s degree or related experience

•   Years of experience in the area: At least 5 years of experience in IT business and salesmanship

•   Languages: French and English fluent. Any other language is an asset.

• Specific skills:

-       Result-oriented

-       Sales spirit

-       Customer-centric

-       Solution and business minded

-       Team player

-       Rigorous and methodic

-       Experience in IT business and salesmanship

-       Problem solving minded

-       Works in autonomy and demonstrates constant initiative and proactivity

-       Addresses challenges with a positive and constructive mindset

•   Core competencies at LuxTrust:

-       Analytical mindset & decision making

-       Organizational fluency

-       Personal effectiveness

-       Results-driven

-       Client service mindset

-       Strategic vision

-       Leadership

What we offer

•   A permanent contract  based in Capellen - Luxembourg

•   A competitive salary, in accordance with your education and experience

•   Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays

•   A healthy work-life balance including flex work arrangements

•   Parking spaces for all employees

•   An open and transparent career path

•   Development and growth opportunities in a state-of-the art digital company

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.