About Rotarex

Since 1922, Rotarex has been the world leader in cylinder valves, pressure regulators and equipment for all gas applications. With nearly 2,000 employees worldwide, we support a wide range of industries including semiconductor, medical, automotive, food & beverage, energy, research and many others.

Innovation, quality and customer satisfaction are at the heart of everything we do, making Rotarex a trusted partner for customers around the globe.

📍 Location: Lintgen, Luxembourg

We are currently moving to our brand-new Industry 4.0 manufacturing site in Bissen, a state-of-the-art facility designed to provide an outstanding working environment for our employees while supporting operational excellence and innovation.

💼 Your mission

As a Customer Service Representative, you will be the main point of contact for our international customers, ensuring a high level of service throughout the entire order process. You will work closely with our Sales, Production and Logistics teams to deliver an outstanding customer experience and contribute to the success of our international business.

Your responsibilities will include:

Customer relationship management

• Manage customer requests and respond promptly to enquiries and technical questions

• Provide accurate information regarding products, lead times and available services

• Build long-term relationships by delivering professional, reliable and customer-oriented support

• Review customer accounts and update information when required

Order management & sales administration

• Process customer orders accurately and ensure efficient follow-up throughout the sales cycle

• Monitor billing and payment-related activities in coordination with internal departments

• Support Sales Managers with administrative and commercial tasks

• Maintain accurate customer information within SAP and internal systems

Problem solving & coordination

• Investigate customer issues and identify appropriate solutions in collaboration with internal teams

• Coordinate with Sales, Production, Planning and Logistics to ensure smooth order execution

• Contribute to continuous improvement by identifying opportunities to enhance customer satisfaction and internal processes

🧠 Your profile

Education and technical skills

• Bachelor's degree or equivalent experience

• A first successful experience in Customer Service within an international industrial or technical B2B environment

• Good understanding of technical products and the ability to understand customer requirements

• Experience with SAP is a strong advantage

• Fluent English and French are mandatory

• German is considered a strong asset

Personal qualities

• Strong customer service mindset and excellent communication skills

• Well organized, reliable and committed to meeting deadlines

• Ability to analyze situations and solve problems efficiently

• Professional, proactive and able to build long-term customer relationships

• Team player with a collaborative approach

✨ What makes this role unique

• A central role at the heart of an international industrial business

• Daily interactions with customers and colleagues from around the world

• A position combining customer relationship management, coordination and commercial support

• A dynamic environment where every day brings new challenges

• The opportunity to contribute directly to customer satisfaction and business success

🌟 What you will find at Rotarex

• The strength of a global industrial group combined with a family-oriented culture

• Real opportunities for training, development and career growth

• Flexible working hours (depending on the position) promoting a healthy work-life balance

• An attractive benefits package including additional holidays, bonuses and social benefits

• A new Industry 4.0 manufacturing site in Bissen, offering an ultra-modern working environment (canteens, fitness center, free parking, electric vehicle charging stations, air-conditioned facilities...)

• Easy access to the site

• Additional benefits including Sympass, preferential partnerships (banking, health insurance, mobile plans...)

• Company events that foster team spirit and collaboration

Recruitment process

1st interview: Teams interview with HR and the Hiring Manager

2nd interview: On-site interview

Only applications submitted through our official application process will be considered

All applications will be treated with the strictest confidentiality

A small tip: AI-generated applications often sound alike… let your personality and experience make the difference

Ready to join us? Apply now and become part of a team where customer satisfaction and innovation go hand in hand.