Responsibilities:

The technical service engineer will be in charge of the technical support to customers. This involves a close relationship with customers and a customer-oriented mindset. The position’s scope is a mix of technical investigation and analyses, technical presentations and customers meeting and follow-up of customer’s new project evaluation and new product qualification.

·       Work closely with Technical Service-, Quality-, Customer Care -, Production and R&D-Departments

·       Developing long-term relationships with customers and deal with customer’s technical complaints/requests/products qualifications

·       Analyse samples, communicate technical solutions, produce technical reports

·       Making technical presentations & demonstrating how a product meets customer needs

Profile:

·      Has a master degree in engineering, materials sciences, chemistry or physics or a bachelor's degree in industrial sciences or equivalent with significant experience

·      Is fluent in English with excellent communication skills (French will be an asset)

·      Experience in Scanning Electron Microscopy (SEM) as well as in analytical methods like Energy Dispersive X-Ray (EDX) Spectroscopy and Fourrier-Transformed Infra-Red (FTIR) Spectroscopy is welcome.

·      Experience with statistical analysis softwares (Minitab, JMP, etc) will be an asset

·      Knowledge in Printed Circuit Board manufacturing is welcome

·      Six sigma methods will be an advantage

·      Is willing to travel

·      Has ability to build relationships quickly and effectively

·      Has a strong leadership and good negotiation skills

·      Is independent and self-reliable

·      Is well organized with a structured mind-set

We offer a permanent contract based on a full-time presence as well as good salary conditions in an international environment.